Demand Profitable Growth
Thoughts and Comments on Growth

Successful Innovation in Tough Times

"We appear to be in the midst of a period of rapid innovation that is bringing with it substantial and lasting benefits to the economy."

— Federal Reserve Chairman Alan Greenspan

These were the words of Alan Greenspan in 2000...in many ways it seems like just yesterday, in many ways it seems like a lifetime ago. Not only are we no longer in a time of innovation surplus, we are in a time when mounting evidence suggests our nation's innovation shortfall of the past decade may in fact have contributed to today's ongoing financial crisis.

Even as the economy recovers, attempting to drive meaningful innovation in these uncertain times may seem counter-intuitive at best. Even in a robust economy businesses often struggle to navigate the risks and rewards of investing in R&D and new innovation. In point of fact, in tough economic times such as these, the first tendency of most businesses is to cut costs – cut headcount, reduce advertising budgets, slash R&D budgets, push off potential acquisitions and generally hunker down.

You may be surprised to learn however, that numerous studies have shown that companies that have kept on spending strategically on acquisitions, advertising and innovation during recessions do in fact significantly better than those that make those big cuts. In fact, some would even go so far as to argue that tough economic times make innovation easier to manage and certainly more cost effective. Either way this data suggests that the greater risk in a recession is to fail to bring new innovations to market.

So what are the examples of successful innovation in the midst of a recession? As this current period of economic turmoil has most regularly been related to the Great Depression, let's begin with a handful of examples from that period to illustrate the point.

  • Food: In the late 1920s, there were two choices in packaged cereal, Kellogg's or Post. When the depression hit, Post proceeded to cut spending across the board. Kellogg's, on the other hand, invested heavily to introduce a new product, Rice Krispies. By 1933, Kellogg's profits had risen nearly 30% and it had become the undeniable #1 packaged cereal brand in America.
  • Dog Food: During the 1930s, Ralston Purina's sales of Dog Chow bottomed out, from $60 million to $19 million. Rather than cut spending, Purina chose to invest behind Dog Chow and re-capture consumers' attention by sending Dog Chow to the South Pole with Admiral Byrd. Before long, Purina was back in the black.
  • Beverages: Brazilian coffee makers, faced with a surplus of coffee in the 1930s, approached Nestle to develop a new coffee product that was "soluble in hot water and retained its flavor"...and so Nescafe was born, quickly becoming coffee drinkers' favorite across the world.
  • Publications: In the 1930s, Fortune magazine was launched at the unheard of price of $1 per copy. Fortune addressed an unmet need at the time and continues to today.
  • Electronics: Again in 1930, one of the first car radios was launched. This innovative new product was called 'motor' (for motorcar) and 'ola' (for the sounds from the old Victrolas)...and with that first innovation, the Galvin brothers founded Motorola in the depths of the depression.

We can also look at more recent economic downturns, such as 2000, when Apple launched its iPod to unmitigated success. The list could go on, but the point is already clear. And, increasingly, it is a point echoed by senior managers across industries, including CPG leader P&G:

"I think it's more essential to innovate through a recession, and certainly what we're trying to do at P&G is to continue to bring sustaining and even disruptive new brands and products for our consumers, to make their lives better, to offer them a little more value."

— A.G. Lafley, Chairman and CEO of Procter & Gamble

Several important characteristics separate these innovations (and innovators) from the many less successful examples, namely their willingness to invest in innovation across the business model and their unwavering focus on the unmet demands of key consumers. Now more than ever businesses with the type of precise understanding of demand we have discussed in previous mailings can leverage these insights for innovation success.

This precise understanding of demand is exactly what surfaces these game changing opportunities – whether it be an innovative marketing message based on new consumer insights, new product innovations to address unmet demands, optimized pricing/promotion strategies to extract the maximum price premium for your products or identifying supply chain savings based on precisely what does and does not drive value for target consumers. Recently we have used precise insights into demand to help introduce one of the most successful new CPG products of 2008, to introduce the most successful new insurance offer for a major insurer, to innovate the point-of-sale shelf, optimize pricing and drive trade-up for a major OTC brand and to significantly reduce supply chain costs for a food company. Precision guaranteed the success of all of these innovations across industries and across the business model.

So how do you find these opportunities for your business, and exploit them for maximum returns? In next month's mailing we will review in detail a new, proprietary technique from The Cambridge Group that has helped many clients identify and launch entirely new products during a wide range of economic conditions.


 


New Techniques to Find Your Consumers More Accurately and Actionably

Whether it be for focus groups, quantitative research, test marketing/advertising or the like, if you're like many other marketing professionals today you have likely struggled with finding the specific consumers you seek – and as we all know, the quality of your insights is directly related to the quality of your respondents.

Typing tools built today to find your target consumers are most frequently built using parametric models, like those of discriminant analysis. However, in our experience, these models frequently suffer from several issues including lower predictability, inability to tolerate missing values, lack of robustness when applied to other samples, and lack of flexibility in model trade-offs between predictability, purity, and complexity.

TCG's Louise Keely and Dimitar Antov recently presented The Cambridge Group's unique and proprietary approach to finding target consumers at the Salford Systems Data Mining Conference in San Diego, CA. The team was able to showcase how a new TCG approach, which relies on classification trees, is both more accurate and adaptable than the discriminant analysis approach, while simultaneously addressing the shortfalls identified for discriminant analysis.

If you are interested in learning more about the specifics of this unique approach, or leveraging this technique with your business, please click here to view TCG's presentation to the Data Mining Conference, or contact The Cambridge Group directly at www.thecambridgegroup.com, or 312-425-3600.

To learn more, please visit:
www.thecambridgegroup.com

The Cambridge Group
227 W. Monroe Street, Suite 3200 - Chicago, IL 60606
312.425.3600
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