Demand Profitable Growth
Thoughts and Comments on Growth

The Age of Precision
Commanding Your Maximum Price (and Profit Margin) in the Marketplace

Pricing may be the single aspect of strategy where a more precise understanding of demand pays the most immediate, most significant dividends. The average company can increase its operating profits by an astounding 11% by raising prices just 1%. Clearly, precision has a huge impact when it comes to pricing. Price too low and you leave money on the table. Price too high and you risk losing potentially attractive consumers. Maintain too many price points across your portfolio and consumers are often too confused to make a decision.

The Cambridge Group has helped clients across categories optimize their pricing strategies by developing a more precise understanding of the most profitable market demand. The starting point is to clearly define the role each offer plays in the portfolio based on the respective economics and growth potential of each offer. In our experience, brands/products have one of six potential strategic roles to play, as presented below. Further we believe that all major decisions about the brand/product are best made when guided by the brand's/product's defined strategic role in the overall portfolio.

Product/Category Assessment Framework


For a recent client, a large food manufacturer, for example, TCG's team developed an optimized pricing strategy for a range of product offerings around the respective strategic roles each product would play in the overall portfolio. Specifically, the team optimized the pricing strategy for the client's mainstream and existing premium products, and even identified an untapped opportunity for a new super-premium product.

As discussed in our prior mailings, from the previously completed Demand LandscapeTM and Consumer Demand AnalysisTM, the team had determined that the ideal role for its existing mainstream offer was that of 'protect and maintain'. It was a product platform with significant existing volume, but not projected to grow substantially in the future beyond its existing base. Its existing margins were average, but the team had already identified opportunities to improve margins by decreasing cost of production by eliminating expensive ingredients that consumers did not value and whose removal did not negatively impact the overall taste and consumer acceptance of the product. Through the Consumer Demand AnalysisTM methodology the team was able to quantitatively confirm that holding product pricing constant at current levels was the optimal strategy to maximize both product and portfolio profitability.

In addition, the team plotted the observed Nielsen product price points for the total category (client and competitive products) versus the category dollar market share, which both highlighted the four distinct price tiers in the category and confirmed the validity of the mainstream product pricing as determined through the Consumer Demand AnalysisTM.

Observed Price Tiers

The agreed to strategy then was to hold pricing at its current level – within the second pricing tier observed through secondary data – and realize margin improvements through cost reductions. In addition, the team reduced the brand's reliance on promotion spending recognizing these mainstream consumers did not remain loyal to the product/brand after the promotion ended. In a sense, they recognized they had been investing in 'borrowed volume' and those promotion dollars would be better spent elsewhere.

The team determined that the existing premium products should be leveraged to 'fuel strategic growth' as they had both strong existing economics and exhibited significant incremental growth potential. The team determined they should increase the price on these premium products slightly to position them more solidly in the third price tier as determined based on secondary data, and as validated through the Consumer Decision AnalysisTM methodology. Further, it was determined that this price increase was supported by communicating the motivating product features/benefits – high quality ingredients, no artificial flavors/colors/fillers, etc – more clearly to the consumer.

Finally, the team identified an opportunity for a new super-premium product at the fourth price tier identified in the secondary data – a price point where the client did not currently have a product available. Playing its role as a 'build high potential platform' this new product would clearly communicate similar quality ingredient and no filler features, but with additional benefits of superior taste (e.g. "Chef's Best") and reduced fat would command a higher price point. In addition, the team selected to shift promotion dollars from its 'protect and maintain' brand to this 'high potential platform', realizing that these moms are motivated to try the product while on promotion, but when satisfied, remained highly loyal...a much better investment for the dollars. Ultimately, the optimized pricing strategy created a clear portfolio of offers aligned to specific segments of demand with a compelling trade-up logic.

In all cases, The Cambridge Group's unique approach to optimizing demand and supply insights enabled the team's decisive action. In the premium tier, for example, the team was able to determine that consumers would bear a price premium significantly in excess of the marginal cost to improve the product delivery – the team knew the precise gross margin impact of these choices thanks to The Cambridge Group's deep understanding of the key business cost drivers.

In addition, this strategy not only provided a clear role and position for each brand in the portfolio, but it simplified it significantly as well. The brand went from maintaining at least five different product platforms at upwards of 10 price points to maintaining three product platforms and price points.

Pricing Strategy Recommendations

For several years running this brand has enjoyed +20% sales growth CAGRs and has recently surpassed a very strong, entrenched competitor to achieve the #1 share position. The management team – a team of very seasoned marketing professionals – recognizes that while their previous strategy seemed solid, it actually lacked precision. Had they continued to follow their previous strategy, with little precision around target segments, need states and brand and price strategy, the brand would certainly not have realized the record-breaking growth it has achieved recently.

Without the benefit of an in-depth understand of your target consumers' demand and the potential opportunity this presents, it is almost impossible to optimize and even simplify your product portfolio and pricing strategy. To learn more about optimizing the pricing strategy for your product portfolio, please visit us at www.thecambridgegroup.com. In addition, you may be interested in the article, "Charge What Your Products Are Worth," by Cambridge Group Economist Venkatesh Bala and Principal, Jason Green, published in the Harvard Business Review in September 2007. If you are having trouble viewing this article on HBR's website, please click here.

To learn more, please visit:
www.thecambridgegroup.com

The Cambridge Group
227 W. Monroe Street, Suite 3200 - Chicago, IL 60606
312.425.3600
© 2009 The Cambridge Group. All rights reserved. All other names may be trademarks of the companies with which they are associated.